ABU DHABI, 16th June, 2026 (WAM) — Sanadak, the Ombudsman Unit for the United Arab Emirates, has reaffirmed the importance of its partnership with the World Bank Group, focused on enhancing its services and strengthening its operational efficiency in line with international best practices.
This comes within the framework of the agreement between the Central Bank of the UAE and the World Bank Group, which was announced on 12th June 2026.
Under the agreement, the World Bank Group will provide Sanadak with a range of tailored services. These include a comprehensive review of existing operations to assess and evaluate the banking and insurance dispute resolution framework. The agreement also provides for the delivery of foundational and advanced training programs for employees of Sanadak, aimed at further strengthening their capabilities in handling disputes, and strengthening consumer confidence.
Faiza Alawadhi, CEO and Managing Director of Sanadak, said: “We take great pride in our strategic partnership with the World Bank Group, which marks a significant milestone in enhancing our operational efficiency and advancing our performance in line with leading international best practices. These efforts underscore our ongoing commitment to delivering fair, transparent, and effective dispute resolution mechanisms, while strengthening the protection of financial consumer rights.”
Ousmane Dione, Vice President for the Middle East and North Africa, Afghanistan and Pakistan at the World Bank Group, said:” We look forward to partnering with Sanadak to strengthen financial consumer protection. Through targeted capacity building and more efficient dispute resolution between consumers and financial institutions, we hope to build a fair and trusted financial system.”
Source: Emirates News Agency